Customer Care & Guidance

Frequently Asked Questions

Everything you need to know about our solid 9ct rose gold jewellery, made-to-order craft on the Gold Coast, complimentary shipping, and lifetime care.

We craft exclusively in authentic solid 9 carat rose gold (375 alloy hallmark). Unlike gold-plated, gold-vermeil, or gold-filled jewellery, solid gold has the same precious metal alloy throughout the entire piece.

This means your Blushed jewellery is 100% waterproof, tarnish-resistant, and will never chip, flake, peel, or turn your skin green. It offers a subtle, flattering blush warmth designed for effortless daily wear and lasts for generations.

In order to practise mindful small-batch production and eliminate overproduction waste, every Blushed piece is individually handcrafted to order in our Gold Coast atelier.

Please allow approximately 7 to 10 business days for our master jewellers to cast, hand-sculpt, polish, and hall-mark your piece before dispatch. Once completed, you will receive full courier tracking details.

Complimentary Insured Australian Delivery: We offer free signature-on-delivery insured courier shipping on every Australian order, no minimum spend required. Once dispatched, standard metro delivery takes 2–4 business days, and regional areas take 3–6 business days.

International Shipping: We ship worldwide with DHL Express (flat rate $45 AUD or complimentary over $1,500 AUD). Delivery takes 3–7 business days depending on destination.

The Bloom Ring is designed with an open, sculpted band that is gently adjustable. It comfortably accommodates Australian ring sizes L through P (US 6 to 8) straight out of the box.

You can gently widen or tighten the band with subtle finger pressure to achieve your custom fit on different fingers across your hand.

The Bloom Pendant Necklace includes an integrated 3-in-1 fine belcher chain crafted in solid 9ct rose gold with three built-in adjustment rings: 40cm (16"), 42.5cm (17"), and 45cm (18").

Solid 9ct gold is remarkably resilient and designed to be worn continuously. Clean gently by soaking in warm water with a drop of mild dishwashing liquid, then gently brush with a soft baby toothbrush and buff dry with your complimentary polishing cloth.

Yes. Every Blushed piece is protected by our Lifetime Craftsmanship Warranty covering any manufacturing defects, plus complimentary lifetime cleaning at our Gold Coast studio.

Every Blushed piece arrives in our signature gifting suite at no additional charge: custom dusty blush velvet box, linen travel pouch, Shiraz burgundy wax seal, and handwritten note from founder Shelley.

Personal Atelier Assistance

Still Have a Question?

Whether you need bespoke sizing guidance, styling recommendations, or delivery assistance, our Gold Coast studio team is here to help.